Frequently Asked Questions

How long does shipping take?

Orders are typically processed within 1–3 business days. Shipping times vary depending on your location and selected shipping method.

Do you accept returns?  

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Do you accept exchanges?

No we do not offer exchanges. Due to constantly changing inventory, we cannot guarantee item availability. Before we ship our products, it undergoes quality and accuracy check to make sure everything we ship out is of the right color and of the best quality. We encourage everyone to get in touch with our team for the proper assistance and any questions before their purchase.

How do I track my order?

Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your package. eu fugiat nulla pariatur.

What if I receive the wrong or damaged item?

If you receive the wrong item or your order arrives damaged, contact us as soon as possible with your order number and photos so we can help make it right.

Can I change or cancel my order after placing it?

 Contact us as soon as possible. We’ll do our best to help, but once an order has been processed or shipped, we may not be able to make changes or cancel it.

What payment methods do you accept?

We accept major credit and debit cards along with the payment options shown at checkout.

Do you ship internationally?

Shipping availability depends on the destination. Enter your address at checkout to see the shipping options available to you.

How do I know what size to order?

 Check the size information on the product page before ordering. If you’re between sizes, we recommend choosing the size that gives you the fit you prefer.

What should I do if my package says delivered but I don’t have it?

 Check around your delivery area and with anyone at your address first. If you still can’t find it, contact the shipping carrier and then reach out to us with your order number so we can help.

 How can I contact New Jesus Fish?

 You can reach us on our "contact us" page on the website and we will do out best to promptly respond to any inquires you may have.