Frequently Asked Questions
Where's my stuff?
Tracking information can be found on your shipping confirmation email.
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at LOVESPERFECTGIFT@NEWJESUSFISH.COM. Please note that returns will need to be sent to the following address: 6810 Market St #102, Boardman, OH 44512.
How much does shipping and handling cost?
Shipping and handling costs may vary depending upon the rates offered by our shipping carriers and promotions we may run. New Jesus Fish reserves the right to change its shipping policies at any time. The shipping methods offered during checkout will differ based on your shipping address and number of items being ordered.
All delivery dates and times are not guaranteed and are estimates provided by the carrier.
Do you offer exchanges?
No we do not offer exchanges. Due to constantly changing inventory, we cannot guarantee item availability. Before we ship our products, it undergoes quality and accuracy check to make sure everything we ship out is of the right color and of the best quality. We encourage everyone to get in touch with our team for the proper assistance and any questions before their purchase.
Do you offer price adjustments?
We are committed to offering you exclusive offers on our latest styles, which may change on a daily basis. Due to our constantly changing promotions, we currently do not offer post-purchase price adjustments.